Contacts
The InVantage Contacts module has been developed to meet the needs of firms looking to offer a superior client servicing experience whilst complying with the increased level of regulation that is being introduced, especially that relating to MiFID. It is evident in today’s competitive market that clients realise that they have choices as to whom they entrust their investments, and they will seek wealth managers who can demonstrate a tailored service and make them feel ‘special’.
Whilst traditional paper based, manual methods have enabled this personalised service to be offered to ultra-high net worth clients, firms wishing to provide this to high net worth, affluent or even execution only clients require a system that can scale this process. It is against this background that Contacts has been developed.
Contacts enables firms to:
- Use a client relationship management system that is tailored to the individual client servicing needs
- Capture and have immediate access to clients’ investment objectives and restrictions, and to store sufficient personal and financial information about a customer to ensure the suitability of managers’ advice and discretionary decisions
- Comply with regulatory requirements to store ‘know your client’ and other mandatory client details;
- Integrate the client relationship and communication management with Microsoft Outlook for seamless e-mail tracking and mail merge capability, task monitoring and meeting scheduling;
- Utilise this wealth of information for marketing campaigns or targeted lists to existing and prospective clients;
- Utilise financial information such as portfolio valuations, CGT year to date figures or ISA subscriptions to drive marketing analysis or portfolio analysis;
- Have the flexibility to tailor the information stored for your clients to your own individual needs;
- Seamlessly integrate with other InVantage modules or firm’s systems to avoid searching for the same client on different systems
Contacts brings far reaching benefits to core business areas, including regulatory compliance (particularly vital in applying ‘suitability’ and ‘appropriateness’ tests in accordance with MiFID); client contact management; client administration activities; and the management and monitoring of marketing initiatives.
